Returns Policy

Change of Mind

You have 30 days to return an item if it’s no longer required or if you’ve changed your mind.

The product must be:

Complete with all component parts.
Unused and in its original packaging with the original bill of sale.
You must arrange and pay for the return yourself using a tracked service.
We are not responsible for damage caused during return shipping.
Refunds will be issued within 14 days of receiving the item.

If you’d like us to arrange the return collection, contact us at 01902 450 470 or email info@autojacktools.co.uk for a quote.

Incorrectly Supplied Items

If you receive the wrong item, notify us within 48 hours of receipt at 01902 450 470 or info@autojacktools.co.uk.
We’ll arrange to collect the incorrect item and deliver the correct one.

Faulty or Damaged Items

Notify us within 48 hours if an item is faulty or damaged upon receipt.
Contact: 01902 450 470 or info@autojacktools.co.uk.
We will inspect the item and, if confirmed faulty, offer a replacement or full refund.
Returns after 30 days are subject to a £16.99 collection fee (UK mainland).

Christmas Returns

Items purchased 1st November – 23rd December can be returned until the end of January.
Purchases made on or after 24th December follow the standard return policy.

Standard Warranty

All machines include a 1 year manufacturer’s warranty.

Socket Lifetime Guarantee

At AutoJack, we stand by the quality of our sockets. That’s why we offer a Lifetime Guarantee covering material and manufacturing defects for the expected lifetime of the tool when used under normal conditions.

What’s Covered

Material or manufacturing defects under normal use.

How to Make a Claim

Contact Autojack Customer Services.

Provide proof of purchase (only the original purchaser is eligible).

Return the faulty item to the seller’s address.

A £5.95 fee applies for replacement items to cover administration and postage.

This guarantee is in addition to your statutory rights, which remain unaffected.